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Upgrade to hosted telephony within Microsoft Teams

Teams has become one of Microsoft’s fastest selling products since its launch in 2018. This Office 365 Enterprise license upgrade offers collaboration, screen sharing, voice, video, IM and much more.

If you upgrade to E5 you also get Hosted Phone System functionality, Upgraded Security and Analytics, for as little as £30.80 per user per month. If you have E1 or E3 and only want Phone System, you can just pay an additional £6.00 per month. At present Microsoft don’t offer the Phone System upgrade on their most popular Business Premium licence.

However, if you want to connect Microsoft Phone System to the PSTN (you will, if Teams is to replace your PBX or hosted telephony system), the Microsoft Calling Plan product is a little clunky. It’s also quite expensive, compared to SIP bundles available in the market.

Instead of using their Calling Plan, Microsoft will allow customers to connect Teams Phone System to an alternative network provider using Direct Routing. However, setting this up is complicated and expensive and there are only a handful of companies in the UK offering Direct Routing as a service.

Cloud 100 Hosted Telephony for Teams is built on a Microsoft approved platform and is a lot cheaper than Microsoft’s Calling Plan.

Due to the level of technical expertise required in setting up Direct Routing for Teams, only resellers with the appropriate Microsoft certification and administrative access to their customers’ licenses, will be able to buy direct from Cloud 100.

Jeremy De Agrela Cloud 100’s COO commented:

This is great way for users of Microsoft Teams to get a fast, secure and seamless upgrade to a fully functional hosted phone system whilst staying almost completely within the Microsoft environment. Microsoft is putting a lot of development into Microsoft teams to make it the ultimate Unified Communications platform.”

Posted: November 20, 2019